Return & Exchange Policy
Returns
- Eligibility: Items can be returned within 3 days of purchase. The item must be in its original condition with tags attached and accompanied by the original receipt or proof of purchase.
- Non-Returnable Items: Certain items, such as final sale or clearance merchandise, intimate apparel, and swimwear, may be non-returnable. Please check the item description or contact customer service for more details.
- Process: If you want to return or exchange an item, please visit our website and go to the Return and Exchange page. Fill out the Return and Exchange Form, and our team will contact you after you submit the form.
Exchanges
- Eligibility: Exchanges are accepted within 3 days of purchase for items that are unworn, unwashed, and in their original condition with tags attached. Exchanges are subject to product availability.
- Process: To exchange an item, please visit our website and go to the Return and Exchange page. Fill out the Return and Exchange Form, and our team will contact you after you submit the form. If the item you wish to exchange is out of stock, you may receive store credit or opt for a refund.
Refunds
- Method: Refunds will be processed to the original payment method used at the time of purchase. If you paid by credit card, please allow 7-14 business days for the refund to appear on your statement.
- Store Credit: If you prefer, you may opt for a store credit, which can be used for future purchases.
Shipping Costs
- Return Shipping: If you are returning an item by mail, you are responsible for return shipping costs unless the item was received damaged or incorrect.
- Original Shipping: Original shipping fees are non-refundable.
Damaged or Incorrect Items
- Damaged Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and issuing a replacement or refund.
- Incorrect Items: If you receive an incorrect item, contact our customer service team to arrange for a return and receive the correct item.
Contact Us
For any questions or assistance regarding our return and exchange policy, please contact us at:
- Address: No 99, Sirisewana Watta, Gopallawa, Gokarella, Kurunegala
- Email: info@flich.lk
- Phone: +94 37 2061075 | +94 77 2813232
Opening Hours
- Monday to Friday: 8:30 am – 5:30 pm
- Saturday: 8:30 am – 12:30 pm
Return and Exchange Form
We’re here to help! If you need to return a clothing item, please fill out the form below. Ensure all details are accurate to process your request promptly. Thank you for shopping with FLiCH!